At Mileoverseas, quality is our utmost priority. We adhere to stringent quality standards set by the Spices Board of India and hold certifications like ISO 9001 and FSSAI. Our spices undergo rigorous testing for moisture content, adulteration, and microbial contamination in accredited laboratories. This ensures that we consistently deliver spices that meet and exceed international food safety standards, providing our buyers with products they can trust.

We are committed to transparency and can provide detailed quality reports and certificates of analysis upon request.

We offer a variety of packaging options to suit different buyer needs. Our standard export packaging includes airtight, moisture-proof, and pest-proof containers designed to maintain the freshness and quality of spices during transportation. Options include:

• Retail Packaging: Branded or unbranded packs in various sizes (e.g., 50g, 100g, 250g, 500g, 1kg) for direct retail sale.
• Bulk Packaging: Larger bags (e.g., 25kg, 50kg) for industrial use or repackaging at your destination.
• Private Labeling: We offer private labeling services, allowing you to market spices under your own brand name.
• Custom Packaging: We are flexible and can accommodate specific packaging requests based on your requirements, subject to feasibility and minimum order quantities.

Please discuss your packaging preferences with our sales team, and we will work to provide the best solution for you.

We offer both air and sea freight shipping options to cater to different timelines and budget requirements:

• Air Freight: Ideal for urgent shipments, air freight typically delivers to major international destinations within 2-3 days.
• Sea Freight: A more economical option for larger shipments, sea freight delivery times range from 2-4 weeks depending on the destination port.

Delivery timelines are estimates and may vary based on factors such as destination, customs clearance, and shipping carrier schedules. We work with reliable logistics partners to ensure timely delivery and provide you with tracking information once your shipment is dispatched. Please contact us with your specific location for more accurate lead times.

To ensure smooth and secure transactions, we primarily accept the following payment methods:

• Advance Payment: For initial orders or smaller transactions, we may require a percentage of the total order value as advance payment to initiate processing.
• Letter of Credit (L/C): For larger and recurring orders, we accept payment through Letter of Credit. This provides security for both parties involved in the transaction.
• Other Payment Methods: We can also consider other payment methods such as bank transfers, depending on the order size and buyer relationship.

Our payment terms are negotiable and are typically discussed and agreed upon during the order confirmation process. We aim to be flexible and find a payment solution that works best for both parties while ensuring the security of the transaction.

The Minimum Order Quantity (MOQ) for our spice exports can vary depending on the type of spice, processing requirements, and packaging specifications. Generally, our MOQ for international shipments starts from 100 kg.

However, for specific spices or customized orders (like private labeling or special blends), the MOQ might be different. We recommend contacting our sales team with your specific product and quantity requirements so we can provide you with accurate MOQ details and discuss how we can best meet your needs.

We are committed to accommodating our buyer's needs and will strive to find solutions even if your initial order is slightly below the standard MOQ.

Yes, Mileoverseas offers customization options to meet the unique needs of our buyers. We understand that different markets and applications may require specific spice profiles and blends. Our customization services include:

• Spice Blending: We can create custom spice blends according to your recipes or specifications. Whether it's for a specific culinary application or a unique product formulation, our spice experts can develop the perfect blend for you.
• Custom Processing: We can adjust processing levels (e.g., grinding, powdering, roasting) to match your desired texture and flavor profiles.
• Packaging Customization: As mentioned earlier, we offer private labeling and custom packaging options to help you market spices under your brand.

Please reach out to our product development or sales team to discuss your customization requirements. We're equipped to handle both small-batch customizations and large-scale custom orders.

Absolutely. Compliance with international food safety standards and regulations is a cornerstone of our export operations. We ensure that all our spices meet the necessary requirements of importing countries. This includes:

• Regulatory Compliance: We are well-versed with the food safety regulations of major importing regions, including the FDA (USA), EU regulations, and other country-specific standards.
• Documentation: We provide all necessary documentation to facilitate smooth customs clearance, including:
  • Phytosanitary Certificates
  • Certificates of Analysis (COA)
  • Certificates of Origin (COO)
  • Other required documents based on destination country regulations.
• Continuous Monitoring: We stay updated on the latest regulatory changes and adapt our processes to maintain ongoing compliance.

We are committed to ensuring that our spices not only meet but exceed international safety benchmarks, giving you confidence in the products you import from Mileoverseas.

Mileoverseas is committed to building long-term relationships with our buyers and provides comprehensive after-sales support. Our support includes:

• Quality Assurance Follow-up: We follow up on shipments to ensure that the quality of spices is maintained upon arrival and meets your expectations.
• Handling Queries and Concerns: Our customer service team is readily available to address any queries, concerns, or issues that may arise post-delivery.
• Defective Goods Replacement: In the rare event of any quality issues or discrepancies, we have a clear process for evaluating claims and arranging for replacements or appropriate resolutions.
• Ongoing Communication: We believe in maintaining open communication channels and are always available to assist with future orders, market insights, or any other support you may need.

Your satisfaction is paramount, and we strive to provide reliable and responsive after-sales service to ensure a positive and lasting partnership.

Our pricing is determined by several factors to ensure fairness and competitiveness:

• Spice Type and Variety: Different spices and varieties have varying market values based on demand, availability, and quality.
• Quality Grade: Premium quality spices naturally command higher prices due to superior sourcing and processing.
• Order Quantity: We offer competitive pricing that becomes more favorable as order quantities increase.
• Market Conditions: Pricing is also influenced by current market trends, seasonal availability, and global spice market dynamics.

Bulk Order Discounts: Yes, we offer attractive discounts for bulk orders. We encourage buyers planning larger volume purchases to contact our sales team to discuss specific pricing for their requirements. We are open to negotiation, especially for long-term contracts and large volume commitments, to build mutually beneficial partnerships.

Yes, sustainability and ethical sourcing are increasingly important to us at Mileoverseas. We are committed to responsible practices throughout our supply chain:

• Ethical Farmer Partnerships: We prioritize sourcing from farmers who follow ethical farming practices, ensuring fair wages and safe working conditions.
• Sustainable Agriculture: We encourage and support sustainable agricultural methods that minimize environmental impact, conserve resources, and promote biodiversity.
• Traceability: We are working towards enhancing traceability in our supply chain to ensure transparency and accountability from farm to export.
• Certifications (In Progress): We are in the process of obtaining certifications such as Fair Trade and Organic certifications to further validate our commitment to ethical and sustainable sourcing.

While we are on this journey, we are dedicated to continuously improving our sustainability efforts and offering sustainably sourced spice options to our buyers who prioritize these values.